Branch Ops Specialist

Responsibilities

• Maintains HELP line and Retail Ops ticketing system to answer questions regarding policies and procedures from retail associates and provide guidance.
• Daily review and reconciliation of GL Accounts (Cash Clearing, Cash Items, CD Settlement, CD Unposted, Proof Suspense and others as assigned).
• Daily entries and reconciliation for virtual vault cash transactions.
• Reviews monthly branch audit reports for accuracy and reports any issues.
• Reviews daily ATM transactions entered by branch associates for accuracy and coordinates necessary corrections.
• Affords assistance with cash order issues, including coordinating with CBB representatives for login resets.
• Tracks branch performance using various reports and inputs data into branch scorecard.
• Reviews new accounts for adherence to account opening procedures, BSA, and CIP requirements.
• Reviews all stop payments for accuracy and completion.
• Reviews Reg CC for adherence to regulations and disclosures.
• Provides review and input on associated procedures for process improvement and enhancement.
• Ensures compliance with applicable regulations and policies.
• Performs other duties as assigned.

Qualifications

• High School Diploma or Equivalent.
• 5 years’ experience working in banking or other financial institutions.
• Minimum 2 years operations experience.
• Accounting or reconciling experience preferred.