Branch Operations Specialist

About the role

You’re organized, detail-oriented, and enjoy keeping operations running smoothly behind the scenes. At C&N, we’re seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience. In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. If you thrive in a fast-paced environment where accuracy, leadership, and customer service go hand in hand, this could be the perfect opportunity for you.

Responsibilities

• Branch Operations: Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.
• Cash Management & Teller Operations: Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.
• Operational Excellence & Compliance: Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.
• Leadership & Team Development: Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Requirements

• Education & Experience: High school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Skills: Leadership & Team Development, Branch Operations, Strong Communication, Attention to Detail, Critical Thinking, Problem Solving, Cash Handling, Multitasking, Customer Service, Organization & Time Management, Technical Proficiency including Microsoft Office Products.
• Key Competencies:
  • Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
  • Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
  • Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
  • Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage. Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care. Employer-paid life and disability insurance. Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities. Achieve & Grow, Learn & Develop, Contribute & Be Rewarded, Share & Celebrate. We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.