Branch Operations Officer

About the role

Provides leadership and subject matter expertise on operational direction, best practices, bank policy and regulatory requirements under the guidance of an Operations Enablement Consultant II or III and/or the Operations Enablement Lead. Leads, and collaborates with the Financial Center staff to support the implementation and continued maturity of the Northwest retail network operational excellence.

Responsibilities

• Identify and resolve daily operational problems, by providing excellent customer, branch, and business unit support, through operational process integrity
• Perform all required audits (Financial Operations Audits, BPA, and User Audits) and other to increase office performance, report findings and follow up with exceptions and provide assistance with remediation
• Cultivate and maintain a positive and collaborative relationships with all staff including support services and other internal partners
• Play an active and participatory role in operational investigations, and work in concert with Financial Center Management on making recommendations to the HR Partner on level of discipline and be an active partner in the plan for improvement
• Maintain appropriate departmental records and reports
• Make recommendations and consult with the Ops Policy Administrator on Operational procedures
• Lead on the job training of new team members and Northwest employees, this could include classroom, or side by side education sessions including partnership with District Management to ensure employees with performance gaps are receiving the necessary support
• Align departmental practices and operational procedures with Northwest’s strategic plan initiatives

Requirements

• Essential Functions

• Identify and resolve daily operational problems, by providing excellent customer, branch, and business unit support, through operational process integrity
• Perform all required audits (Financial Operations Audits, BPA, and User Audits) and other to increase office performance, report findings and follow up with exceptions and provide assistance with remediation
• Cultivate and maintain a positive and collaborative relationships with all staff including support services and other internal partners
• Play an active and participatory role in operational investigations, and work in concert with Financial Center Management on making recommendations to the HR Partner on level of discipline and be an active partner in the plan for improvement
• Maintain appropriate departmental records and reports
• Make recommendations and consult with the Ops Policy Administrator on Operational procedures
• Lead on the job training of new team members and Northwest employees, this could include classroom, or side by side education sessions including partnership with District Management to ensure employees with performance gaps are receiving the necessary support
• Align departmental practices and operational procedures with Northwest’s strategic plan initiatives

Qualifications

• Education
• Work Experience

• Bachelor's Degree in Business, Finance, or Related Experience
• 2 - 6 years leadership, and coaching experience or 5 - 6 years Retail banking experience, with a concentration in operations and compliance or 2 - 6 years Customer Service experience
• 2 - 6 years problem solving

• General Employee Knowledge, Skills, And Abilities
• Knowledge of job specific banking products and services
• Knowledge of bank systems
• Knowledge of all branch processes and policies, including but not limited to teller processing, teller balancing, office balancing, new account procedures, branch capture, general knowledge of all Northwest products and services, delivery channels, operations manual policies, and account processing manual policies

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.