Branch Operations Manager, Providence, RI

The Role

The Difference You Make:

• Affirming exceptional customer experiences by overseeing smooth transaction processing and prompt issue resolution.
• Fostering a welcoming environment through effective lobby management and customer engagement.
• Building and maintaining strong relationships with customers to enhance their banking experience and foster loyalty.
• Engaging customers through digital platforms to educate them on self-service options.
• Ensuring accurate cash counts and maintaining audit logs.
• Supporting the teller line, using coaching tools, and providing feedback to ensure efficient and accurate transactions.
• Communicating clearly and effectively with customers in person, over the phone, or through digital channels.
• Utilizing data-driven decision-making to improve branch performance and operational efficiency.
• Aiding colleagues in achieving their developmental goals and career aspirations.

Requirements

• High school diploma, GED, or equivalent education.
• Bilingual Spanish language skills.
• 3+ years of demonstrated successful experience in branch banking or a related operations/support function.
• 12+ months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
• 18+ months of cash handling experience.
• 18+ months of customer service experience within a high volume, fast-paced, and constantly changing environment.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills and a passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to make data-driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication, consultative, and influence skills both verbally and in writing.
• Self-motivated to succeed in a goal-driven environment.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Qualifications

• No certifications listed for this job.

What Else You Need To Know

• Base Pay Range: $38,250.00 USD - Maximum: N/A
• Risk Culture: Embraces a strong risk culture.
• EEO Statement: Equal opportunity employer.
• Working Conditions: Frequent minimal physical effort such as sitting, standing, and walking is required. Occasional moving and lifting light equipment and/or furniture may be required.
• Employer Rights: This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.
• What To Do Next: If this sounds like a role you are interested in, then please apply.

Benefits

Comprehensive benefits to support your personal wellbeing, including health coverage, PTO, and retirement planning.

Students & Grads

Early careers programs provide hands-on experience across Santander's different business units.

Events

Stay updated on upcoming in-person and virtual events, including special talks and hiring events.

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