Branch Operations Manager Long Beach District

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides the elements to help you thrive, both professionally and personally. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

About the Role

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network within the Consumer Banking and Lending division. This role involves leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance.

Responsibilities

• Lead and supervise risk and operations of teller functions to ensure exceptional customer service and colleague experience, with a focus on compliance and quality.
• Provide feedback and present ideas for improving customer service, colleague experience, and related performance management processes.
• Perform operational and customer support tasks, including resolving or escalating concerns or complaints.
• Engage customers in conversations, build relationships, and provide excellent customer service.
• Manage the schedule and daily operations of the teller line, making decisions and resolving issues under the direction of regional banking management.
• Leverage knowledge of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet business objectives.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.
• Assess and refer customers interested in dwelling-secured products to a SAFE team member without taking applications or negotiating terms.

Requirements

• 2+ years of experience assessing and meeting customer needs or helping with issue resolution, demonstrated through work experience, training, military experience, or education.
• 1+ years of leadership experience.

Qualifications

• Leadership skills, including the ability to build, develop, and motivate a diverse work team.
• Strong customer service skills with the ability to listen, elicit information efficiently, comprehend, and resolve complex customer issues.
• Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment.
• Ability to educate customers about technology and promote mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Knowledge of laws and regulations pertaining to the banking industry.
• Understanding of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Cash handling experience.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• Individuals in Loan Originator (LO) positions must meet Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess financial responsibility, though a credit score is not part of the evaluation. Ongoing regulatory requirements, including additional screening, may apply.
• This position is not eligible for visa sponsorship.

Locations

• Bellflower - 17037 Bellflower Blvd, Bellflower, CA 90706
• Belmont Shore - 4601 E 2nd St, Long Beach, CA 90803
• Bixby Knolls - 4540 Atlantic Ave, Long Beach, CA 90807
• Carson Town Center - 505 W Torrance Blvd, Carson, CA 90745
• Cerritos - 13355 South Street, Cerritos, CA 90703
• Cerritos Mall - 18712 Gridley Road, Cerritos, CA 90703
• Lakewood - 4711 Candlewood Street, Lakewood, CA 90712
• Long Beach & Willow - 251 E Willow St, Long Beach, CA 90806
• Long Beach Main - 111 W Ocean Blvd, Long Beach, CA 90802
• Los Altos Center - 2096 N Bellflower Blvd, Long Beach, CA 90815
• Norwalk - 11732 Firestone Blvd, Norwalk, CA 90650
• Signal Hill - 2598 Cherry Ave, Signal Hill, CA 90755
• Spring & Palo Verde - 6402 E Spring St, Long Beach, CA 90815
• Traffic Circle - 4411 E Pacific Coast Hwy, Long Beach, CA 90804

Due to timing and resource needs, positions may not be available at all listed branch locations.

Pay

$26.75 - $40.50 per hour. Pay may vary depending on factors including prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement