Branch Operations Manager Long Beach District

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About the Role

Wells Fargo is seeking a Branch Operations Associate Manager for our National Branch Network within the Consumer Banking and Lending division. This role involves leading and supervising teller operations to ensure exceptional customer service, compliance, and operational efficiency.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance.
• Provide feedback and present ideas for improving customer service, colleague experience, and performance management processes.
• Perform operational and customer support tasks, including resolving or escalating concerns or complaints.
• Engage customers in conversations, build relationships, and provide excellent service.
• Manage the schedule and daily operations of the teller line, making decisions and resolving issues under regional banking management direction.
• Leverage interpretation of applicable regulations, policies, and audit procedures.
• Collaborate with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team to achieve business objectives and meet potential.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development, including hiring assistance.
• Assess and refer customers interested in dwelling-secured products to a SAFE team member without taking applications or negotiating terms.

Requirements

• 2+ years of experience assessing and meeting customer needs or helping with issue resolution, demonstrated through work experience, training, military experience, or education.
• 1+ years of leadership experience.

Qualifications

• Leadership skills, including building, developing, and motivating a diverse team.
• Strong customer service skills with the ability to resolve complex customer issues.
• Experience in customer service, operations, or financial services management within a high-volume, fast-paced environment.
• Ability to educate customers on mobile banking options and connect them to technology.
• Professionalism and integrity in customer and employee interactions.
• Knowledge of banking laws, regulations, compliance controls, risk management, and loss prevention.
• Ability to work under pressure, meet deadlines, and use critical thinking and independent judgment.
• Relevant military experience, including personnel benefits management, processing orders, or human resources.
• Cash handling experience.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator (LO) positions, including financial responsibility, character, and criminal background standards.
• Ongoing regulatory requirements, including additional screening if necessary.
• This position is not eligible for Visa sponsorship.

Locations: Bellflower, Belmont Shore, Bixby Knolls, Carson Town Center, Cerritos, Cerritos Mall, Lakewood, Long Beach & Willow, Long Beach Main, Los Altos Center, Norwalk, Signal Hill, Spring & Palo Verde, Traffic Circle.

Pay

$26.75 - $40.50 per hour. Pay may vary based on factors such as performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement