Branch Operations Manager

Core Responsibilities

• Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery.
• Ensures a safe workplace by ongoing training and adherence to company policies.
• Prepares composite reports from individual reports of subordinates.
• Translates district-level goals into daily priorities at the branch level, ensuring alignment and focus.
• Serves as the face of the branch for customers, ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Monitors and ensures proper licensing of production staff.
• Financial Management: Managing budgets, forecasts, and financial performance metrics for the branch.
• Performance Analysis: Analyzing operational data to identify trends, challenges, and opportunities for improvement.
• Strategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize branch performance.
• Team Leadership: Fostering a positive branch culture, promoting employee engagement, and driving team success.
• Examining associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Requirements

• Aceess to a valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

Success Factors

• Leadership and Team Management: Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success.
• Operational Excellence: Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
• Customer Service Focus: Ensure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention.
• Strategic Thinking and Decision Making: Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions.
• Communication and Interpersonal Skills: Effectively convey objectives and strategies, provide feedback, and create a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment.
• Ability to speak, read and write fluently in English is required.

Education And Experience Requirements

• Aceess to an Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• Two (2) or more years of supervisory management experience required.

Pay Ranges

$71,258.00 - $118,762.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

An employee’s pay history will not be a contributing factor where prohibited by local law.

In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.