Branch Operations Manager

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Branch Operations Manager

The Branch Operations Manager leads all day-to-day business operations within an assigned CBX Solutions branch. In branches where this role exists, the BOM is the senior operational leader on-site, responsible for branch performance, team development, customer relationships, financial results, and sales activity.

Responsibilities

Branch Leadership & Team Development
Oversee, direct, and manage all day-to-day facets of branch operations, establishing operational goals and driving performance across all departments.
Review and manage personnel assignments, performance goals, and workload distribution for direct reports spanning office and warehouse functions.
Assign, instruct, and train team members; provide consistent direction and follow-through to ensure strong individual and team performance.
Conduct regular coaching and counseling sessions with team members to build capability, address performance gaps, and maintain a positive, motivated work environment.
Manage all personnel duties in partnership with corporate Human Resources, including performance management and corrective action as needed.

Sales Activity & Revenue Growth
Monitor sales activity across the branch to ensure profitability targets are met; identify gaps and work with the sales team to close them.
Support sales team members in developing solutions for customers, following up on estimates, and closing work for the branch.
Maintain and develop relationships with key clients, general contractors, and industry professionals who interact with the branch.
Ensure all sales team members meet or exceed activity standards for monthly, quarterly, and annual targets.

Customer & Supplier Relationships
Champion excellent customer relations across all touchpoints — internal and external — and hold the team to the same standard.
Build and maintain relationships with key supplier representatives and industry professionals whose partnership supports branch operations and competitive positioning.
Serve as an escalation point for customer issues; resolve problems with urgency and professionalism.

Financial Management & Operations
Manage branch financial performance with accountability for revenue, profitability, and operating expenses relative to budget.
Assist in the preparation of the annual preliminary budget; monitor compliance to the approved budget throughout the year and work to ensure financial expectations are met.
Review budget variances and discrepancies with team members; identify root causes and drive corrective action.
Review recurring operational reports on a consistent basis: production reports, employee attendance, expense reports, and other branch performance documentation.
Monitor inventory levels to ensure sufficient quantities are available to support active and upcoming project needs.
Monitor and ensure on-time delivery and job completion across all branch activity.
Review accounts receivable and assist with collections as necessary.

Qualifications

Bachelor’s degree or equivalent combination of industry experience
5–7 years in distribution management, building materials, construction, or a related industry required
Demonstrated experience managing teams across multiple functions; supervisory experience required
Familiarity with commercial construction, security integration, or building products preferred; deep product specialization not required
Prior experience working with contractors, GCs, or industry professionals preferred
Intermediate to advanced proficiency in Microsoft Office Suite; Word, PowerPoint, Excel, and Outlook required

Skills & Capabilities

Strong operational leadership: you have run a team or location before and understand how to build accountability, drive performance, and develop people simultaneously
Excellent communication skills written and verbal with the ability to adapt your style for customers, team members, suppliers, and corporate partners
Proven ability to build and maintain working relationships at all levels, internal and external, including with contractors, suppliers, and key accounts
Financial literacy sufficient to own branch budget performance, monitor variances, manage expenses, and interpret P&L-level data with confidence
Strong organizational skills: you manage multiple concurrent priorities without losing accuracy, follow-through, or team visibility
Self-directed and results-oriented: you set the standard and hold yourself to it, without waiting to be told what needs attention
The interpersonal confidence to motivate a team, resolve customer issues, and represent the branch professionally in any setting

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands. Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.