Branch Operations Lead - Sunset and Green Valley, Henderson, Nevada

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

About the role

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day will involve assisting clients with their transactions, introducing them to self-service options that simplify their banking experience, and building lasting relationships. You'll also review branch operations and keep the team informed about the latest policies and procedures. Your leadership will ensure the branch meets and exceeds control expectations.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to all bank policies and procedures.
• Introduce clients to the branch team, who collaborate to deliver seamless service. Work together to build lasting relationships and assist with specialized financial needs.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime.
• Support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Requirements

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized to juggle multiple tasks effectively.
• Demonstrate leadership skills and operational proficiency to ensure transaction accuracy in a collaborative team environment.
• Passion for educating the branch team and partners, helping them stay connected and informed.
• Excel at building meaningful connections and engaging with clients, educating them and referring them to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Preferred Qualifications

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Training and Travel

You'll successfully complete our Branch Operations Lead Training Program before being considered for placement. You'll need to be able to travel as required for in-person training and meetings.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. Benefits include:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales, deposit growth, and have the most-used digital solutions, all while ranking first in customer satisfaction.