Branch Operations - Fleet Manager

Responsibilities

• Lead and develop a Fleet Analyst responsible for daily fleet operations, ensuring effective execution and service delivery.
• Establish clear roles, accountability, and performance expectations for fleet support activities.
• Provide guidance, escalation support, and decision-making for complex fleet issues.
• Develop and maintain Fleet Policy and additional documents, seeking collaboration from leadership, safety, human resources, and legal.
• Own fleet strategy, including spend control, lifecycle management, and optimization of fleet size and utilization.
• Develop and manage fleet budgets, forecasts, and cost-reduction initiatives aligned to financial targets.
• Identify and implement continuous improvement opportunities across fleet operations and branch support models.
• Partner & collaborate with EHS/Safety/Risk Management for vehicle collision reviews, vehicle & driver safety challenges, and improved-on-the-road safety.
• Ensure alignment between field needs and centralized fleet processes.
• Lead resolution of fleet-related escalations, including vendor issues, service delays, and operational disruptions.
• Develop structured escalation processes and ensure consistent execution.
• Provide oversight of daily fleet activities executed by the Fleet Analyst, including: Vehicle assignments and reallocations, Vehicle ordering and replacement coordination, Change requests and asset updates, GPS activations and telematics management, Ensure service levels, accuracy, and timeliness of all fleet transactions.
• Manage relationships with fleet partners, leasing companies, and service vendors, establishing performance expectations, SLAs, and accountability measures.
• Lead contract negotiations and identify cost-saving opportunities.
• Ensure adherence to federal, state, and local regulations (MVR, GPS, DOT, licensing, insurance, etc.).
• Monitor and drive compliance to fleet policies, safety standards, and audit requirements.
• Track compliance metrics and ensure achievement of targets.
• Develop and manage a reporting cadence providing visibility into fleet performance.
• Monitor key metrics including cost, utilization, downtime, compliance, and vendor performance.
• Deliver insights and recommendations to leadership and stakeholders to support decision-making.
• Analyze fleet data to identify trends, risks, and opportunities for optimization.
• Drive initiatives that improve operational efficiency, cost control, and service effectiveness.

Qualifications

• Minimum Education Required: Bachelor's degree in Business Administration, Supply Chain, Logistics, Transportation Management, or related field. Preferred.
• Minimum Experience Required: 7+ years of fleet management, transportation, logistics, or related experience. Prior experience leading people or managing functional oversight responsibilities.
• Experience managing vendor relationships, contracts, and performance expectations.
• Strong background in financial management, including budgeting, forecasting, and cost control.
• Experience with fleet management systems, telematics, and data-driven decision-making.
• Strong understanding of fleet operations, DOT regulations, and vehicle maintenance practices.
• Knowledge of fleet management software, GPS tracking, and telematics systems.
• Excellent analytical and problem-solving skills.
• Strong budget management and cost-control abilities.
• Effective communication and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, particularly Excel.