Branch Operations Coordinator Stonebridge

Wells Fargo is a global financial services leader committed to innovation, community empowerment, and helping customers succeed. The company offers robust benefits, competitive compensation, and programs that support work‑life balance and well‑being.

About the Role

Branch Operations Coordinator – National Branch Network, Consumer Banking and Lending division.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer‑support tasks efficiently through knowledge of bank procedures, products, and organizational partners.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Assist customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers’ financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications

• 1+ year of customer service and issue‑resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and convey the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well‑organized, independent, and able to prioritize in a fast‑paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience, including personnel benefits management, processing military orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Schedule

Ability to work a schedule that may include most Saturdays.

Location

2851 S Ridge Rd, McKinney, TX 75072