Branch Operations Coordinator

About the role

First Financial Bank is seeking a detail-oriented Branch Operations Coordinator to support branch operations, supervise transactions, and develop a banking career while making a positive impact on the community. This full-time, hourly non-exempt position is based on-site in Cayuga, Indiana.

What You'll Do

• Assist the Banking Center Manager in overseeing daily operations and ensuring efficiency
• Provide leadership and guidance to tellers, including scheduling, approving transactions, and coaching team members
• Introduce clients to new products and services, cross-sell, and generate leads for the sales team
• Deliver exceptional service by building relationships, identifying client needs, and providing financial solutions
• Follow security procedures and banking regulations while maintaining adherence to policies
• Conduct performance discussions, coaching sessions, and ensure staff is informed of policy updates
• Assist with teller and platform activities, including check cashing, account openings, and client transactions
• Act as a key support in branch operations, ensuring smooth execution of daily tasks and operational efficiency

Qualifications

• High school diploma or equivalent, or six months of experience in the teller function and sales experience
• Strong sales skills with previous experience meeting client satisfaction and sales goals
• Excellent client service, interpersonal, and leadership skills
• Strong written and verbal communication skills with professional grammar and demeanor
• Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment
• Knowledge of financial products and services
• Proficiency in PC, Microsoft, and internet applications
• Ability to work in a fast-paced, time-sensitive environment with a positive attitude
• Ability to work occasional weekends and extended hours when needed
• Ability to commute to the primary work location and occasionally to other work locations within driving distance
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance
• 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits
• Paid time off, including 11 Federal Reserve bank holidays
• Tuition assistance and professional development programs
• A supportive culture rooted in integrity, collaboration, innovation, and respect

About First Financial Bank

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a history dating back to 1834. With more than 75 banking centers across five states, the bank is committed to empowering clients, fostering personal growth, and building community. Employees are considered essential members of a team dedicated to living out the values of "One First" every day.