Branch Operations Coordinator Omaha

About the role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division. The role supports the customer experience by processing teller transactions, sharing digital solutions, and making introductions to bankers while assisting the Branch Manager with operational tasks and scheduling.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures, products, and organizational partners.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well‑organized, independent, and able to prioritize in a fast‑paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including personnel benefits management, processing military orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Schedule

Ability to work a schedule that may include most Saturdays.

Location

18030 R PLZ, Omaha, NE 68135.