Branch Operations Coordinator Hodgkins IL

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides all the elements to help you thrive, both professionally and personally. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo ranked in the top five on the 2026 LinkedIn Top Companies list of best U.S. workplaces "to grow your career."

About the Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network within the Consumer Banking and Lending division. In this role, you will support customer experience, operational activities, and branch efficiency while minimizing risks under established policies.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under the direction of regional banking management.
• Assist customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through work experience, training, military experience, or education.

Skills

• Strong customer service with the ability to listen, elicit information, and comprehend customer issues.
• Ability to educate and connect customers to technology, including mobile banking options.
• Professionalism and integrity in interactions with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience, including personnel benefits management, processing military orders, wartime readiness operations, human resources, or military recruiting.
• Knowledge of retail compliance controls, risk management, and loss prevention.
• Ability to motivate others to achieve full potential and meet business objectives.

Job Expectations

• Ability to work a schedule that may include most Saturdays.

This position is not eligible for Visa sponsorship.

Posting Location: 9380 Joliet Rd, Hodgkins, IL 60525

Pay

$21.00 - $29.00 per hour. Reflected range is the base pay and may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, including:

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement