Branch Operations Coordinator Gastonia

About the role

Wells Fargo is seeking a Branch Operations Coordinator for the National Branch Network within the Consumer Banking and Lending division. The role supports the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. It also involves completing operational activities while minimizing risks under established policies.

Responsibilities

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures, products, and organizational partners.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Assist customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required qualifications

• 1+ year of customer service and issue‑resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Desired qualifications

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
• Cash‑handling experience.
• Well‑organized, independent, and able to prioritize in a fast‑paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivation to help others achieve full potential and meet established business objectives.

Job expectations

• Ability to work a schedule that may include most Saturdays.
• This position is not eligible for Visa sponsorship.

Location: 110 E Franklin Blvd, Gastonia, NC 28052‑4105