Branch Operational Specialist/Head Teller

About the role

The Branch Operational Specialist leads critical operational tasks within the branch, supports advanced paying/receiving duties and overall service/client experience, and engages in basic conversational discovery to align client needs with appropriate solutions while balancing risk and client experience.

Responsibilities

• Oversight of all internal risk processes/procedures
• Financial center cash management processes
• ATM management
• Annual financial center operational review process
• Support advanced paying/receiving duties
• Support overall service/client experience
• Engage in basic conversational discovery with clients to align needs with appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support assigned goal attainment

Requirements

• High school diploma or equivalent
• Minimum of one (1) year experience in related banking positions as well as bank product and services training
• Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree

Qualifications

• Good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience

Skills

• Proficient reading, verbal and written communication
• Mathematical