Branch Operational Specialist/Head Teller

About the role

The Branch Operational Specialist leads critical operational tasks within the branch, overseeing internal risk processes and procedures, financial center cash management, ATM management, and the annual financial center operational review process. The role supports advanced paying/receiving duties, enhances the overall service/client experience, engages in basic conversational discovery with clients to align needs with appropriate solutions, and balances risk considerations with client experience.

Responsibilities

• Oversight of all internal risk processes/procedures
• Financial center cash management processes
• ATM management
• Annual financial center operational review process
• Support advanced paying/receiving duties
• Support overall service/client experience
• Engage in basic conversational discovery with clients, aligning client needs with appropriate solution recommendations, client value recognition, and commitment
• Exercise good judgement and decision‑making to maintain risk areas while considering client experience

Requirements

• High school diploma or equivalent
• Minimum of one (1) year experience in related banking positions, plus bank product and services training
• Six (6) months of related banking experience and bank product/services training may be considered with completion of a post‑secondary 4‑year degree

Skills

• Proficient reading, verbal and written communication
• Mathematical and interpersonal relations skills
• Adept at cross‑selling bank products and services
• Ability to competently coach and train new hires