Branch Office Specialist- Tualatin, OR

Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

About the role

We are seeking a motivated, high‑energy individual to join our Customer Service Team as a Branch Office Specialist (Front Desk). As part of our Customer Service team, you must be responsible, reliable, detail‑oriented and able to multitask in a fast‑paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service is a plus but not required. A background in medical equipment is preferred but we will train the right candidate. This full‑time opportunity is ideal for a flexible professional who can float between surrounding office locations within a 50‑mile radius, providing front desk and customer service support as needed. We’ve got a fun, positive, performance‑oriented team with a great culture.

Responsibilities

• Assist with walk‑in patient check‑in for appointments, re‑supplies, challenges, or questions regarding their equipment or any inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Perform daily scanning.
• Route and reconcile undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• Perform other tasks as assigned by the direct supervisor or manager.
• Receive on‑the‑job training.

Requirements / Qualifications

• Motivated, high‑energy individual.
• Responsible, reliable, detail‑oriented.
• Able to multitask in a fast‑paced environment.
• Good people skills for interacting with patients, referral sources, and insurance companies via phone and internet.
• Previous healthcare customer service experience or education is a plus (not required).
• Background in medical equipment preferred (training provided).
• Ability to float between office locations within a 50‑mile radius.

Benefits

• Medical, Dental, Vision, Life, AD&D insurance.
• 401(k) plan.
• Employee Assistance Program (EAP).
• 8 paid holidays.
• Comprehensive onboarding and training program.