Branch Office Operations Assistant

Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. The firm is headquartered in Andover, Massachusetts, with office locations across the United States.

About the role

We are seeking a Branch Office Operations Assistant to join our team and provide legal administrative support. The successful candidate will manage legal documents, analyze and process data, and provide administrative support. This is a full-time, full-benefit position.

Responsibilities

• Analyze and process data to ensure proper workflow adherence per client and firm expectations
• Provide high-level legal administrative and office management support to the Office Manager and attorneys on-site
• Utilize internal software to update and document the status of each account in the assigned inventory
• Prepare documentation for attorney review
• E-file pleadings with state-specific court filing systems
• Respond promptly to incoming communications
• Communicate effectively with team members, attorneys, and outside parties
• Comply with all applicable standard operating procedures
• Ensure quality and quantity of work
• Perform other duties as assigned

Requirements

• Must currently be a Litigation Assistant in ZANC
• 6 months of Zwicker tenure
• Strong organizational and time management skills
• Proficient in Microsoft Office suite, particularly Excel
• Excellent oral and written communication skills
• Great attention to detail
• Professionalism and a positive attitude
• Ability to communicate verbally and in writing with individuals or groups
• Ability to operate a computer, phone, or equivalent device
• Ability to complete a minimum 40-hour flexible workweek schedule
• Ability to read and comprehend position-specific documents and correspondence

Preferred Qualifications

• Detailed experience with Zwicker processes, workflows, and systems
• Proven high-performing track record in a Zwicker Branch Office
• Knowledge of rules of civil procedure, rules of evidence, and/or e-filing process
• Previous administrative experience in a law firm or financial/banking institution
• Debt collection and/or litigation experience

Remote Work Requirements

• Private home location free from third parties and household members
• Stable internet service with a minimum speed of 5 Mbps or broadband cable access
• Ability to maintain confidentiality and data security standards
• Availability during business hours
• Compliance with the Firm’s Remote Working Policy

Physical Qualifications

• Ability to lift five pounds or greater
• Ability to sit 90% of the workday
• Ability to bend at the waist and be mobile when needed
• Ability to concentrate and use critical thinking

Benefits

• Medical, vision, and dental insurance
• Long-term disability insurance
• Life insurance
• Compensated time off
• Paid holidays
• 401(k) with a match