Branch Member Service Consultant 1

Position Summary

As an Member Service Consultant (MSC), you can expect to provide credit union products and services to new and existing Members in our Eastvale Branch located in Eastvale, CA. MSC is a universal role that delivers high quality service to both internal and external members with the ability to multi-task. Key responsibilities include identifying member's financial needs, recommending appropriate credit union products, handling account openings, transactions, and general customer service assistance. Additionally, this position assists with teller duties and produces qualified referrals.

Qualifications

• One or more years’ experience in sales, cash handling, and customer service
• Knowledge of consumer loan products
• Experience in a sales-oriented environment, preferably in the financial industry
• Excellent communication and member service advisory skills
• Proficient computer skills with working knowledge of word processing and spreadsheet software
• Ability to follow written and verbal instruction

Schedule

Onsite Full Time
Position 40 hours a week
Monday-Thursday: 8:45 am-5:15 pm
Friday: 9:45-6:15 pm

Pay

Salary Range: $19.64 To $24.56 Hourly
The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase, management will determine the appropriate compensation within the compensation range based on experience, education, and internal equity.

Benefits

• Medical, dental, vision, paid life, long-term disability and AD&D insurance
• Generous 401(K) plan with employer match
• Free banking and discounts on consumer loans
• Paid holidays, vacation, sick leave
• Flexible spending accounts
• Tuition reimbursement
• Special recognition programs

About the Institution

Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services at the lowest possible cost. We offer excellent benefits including:

• Medical, dental, vision, paid life, long-term disability and AD&D insurance
• Generous 401(K) plan with employer match
• Free banking and discounts on consumer loans
• Paid holidays, vacation, sick leave
• Flexible spending accounts
• Tuition reimbursement
• Special recognition programs

To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx.

We perform thorough background and credit checks. American First Credit Union is an EEO/AA/Disability/Vets Employer.