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Jobs · Finance · Nevada

Branch Member Sales Center Manager (Financial/Bank/Credit Union)

TEKsystems · Reno, NV · 1 wk ago
On-siteFinance$70k–$100k/yrFull-time

Location: Reno, NV (Onsite)

About the role

A growing credit union client is seeking a Manager, Member Sales & Service Center to lead and help build a developing contact center operation. This is a unique opportunity to make a significant impact, coach a growing team, and work closely with executive leadership to shape the future of member service delivery.

Why consider this opportunity?

  • Build a contact center operation and influence its future growth.
  • Strong benefits package and annual bonus program.
  • High visibility with leadership and the opportunity to drive meaningful change.

Responsibilities

  • Lead, coach, and develop a team of 4-6 Member Sales & Service Associates.
  • Drive member satisfaction, sales performance, and service excellence across multiple channels.
  • Manage daily contact center operations, including service levels, staffing, escalations, and workforce performance.
  • Oversee contact center technology, including CCaaS platforms, quality management, workforce management, analytics, and AI-driven tools.
  • Hire, onboard, train, and retain top talent.
  • Partner with leadership on strategic initiatives, process improvements, and operational efficiencies.

Requirements

  • Bachelor's degree in Business, Finance, or related field, or equivalent experience.
  • 3-5 years of management experience in a contact center/customer service environment and/or CCaaS technical experience.
  • Financial institution or credit union experience preferred.
  • Lending experience preferred.
  • NMLS registration required.

Pay

The pay range for this position is $70,000 - $100,000/yr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Midpoint around $88,000. Bonus eligible with a target 10% annual bonus (historically paid 7%-10%).

Benefits

  • Medical, Dental & Vision Insurance (Blue Cross Blue Shield, Guardian Dental, EyeMed).
  • 401(k) with up to 5% company match after one year of service, plus an additional 5% employer contribution after one year.
  • Up to $2,000 annual HSA contribution.
  • Flexible Spending Account (FSA) for healthcare and dependent care expenses.
  • 152 hours of Paid Time Off annually (prorated during the first year).
  • Paid Community Service Day with up to 8 hours of paid volunteer time.
  • 4 weeks paid parental leave after one year of service.
  • Up to $750 annual wellness reimbursement for gym memberships, health coaching, or dietitian services.
  • Thrive Wellness Program with incentives for participation in wellness activities.
  • Employee Assistance Program (EAP) for employees and family members.
  • Tuition reimbursement available after one year of service.
  • $100 annual company logo wear allowance.
  • Company-paid life insurance at 2x annual salary, plus spouse and child life insurance coverage.
  • Company-paid short-term and long-term disability coverage.
  • Domestic Partner Benefits available for eligible partners.
  • Benefits generally become effective on the first of the month following the employee's start date.

Schedule

This is a permanent, fully onsite position in Reno, NV.

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