Banking Center Sales Manager

About the role

Join a high-performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth. Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization.

Responsibilities

• Manages the Banking Center to provide efficient, accurate, and customer-focused service.
• Captures and analyzes market conditions, customer needs, sales trends, and competitive factors to identify opportunities for Banking Center growth.
• Reports pertinent information and Banking Center performance results to management as requested.
• Maintains responsibility for Banking Center deposit growth, consumer loan growth, and overall sales performance.
• Drives deposit, loan, and fee income growth through proactive sales and business development efforts.
• Develops and maintains relationships with consumers, businesses, and community organizations to generate new business opportunities.
• Identifies opportunities to deepen customer relationships through referrals, cross-sales, and needs-based conversations.
• Performs all duties of a Universal Banker, including customer service, sales activities, onboarding, referrals, and relationship development.
• Opens and services personal and business deposit accounts and maintains knowledge of the Bank's account opening procedures, products, and services.
• Conducts consumer lending activities, including interviewing applicants, taking applications, collecting supporting documentation, originating loans, and managing customer relationships throughout the lending process.
• Maintains knowledge of consumer lending products, services, policies, procedures, and applicable regulations.
• Responds to customer inquiries and resolves issues in a timely and professional manner.
• Directly supervises assigned personnel. Assists in the selection, onboarding, orientation, training, and development of employees.
• Conducts performance evaluations and regular coaching sessions to support employee development and achievement of Banking Center goals.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps employees informed of policies, procedures, goals, and expectations affecting the Banking Center and their positions.
• Creates an environment that encourages teamwork, accountability, and open communication.
• Administers personnel policies and procedures as established by Bank policy.
• Ensures all transactions, balancing activities, and operational functions are completed efficiently, accurately, and according to Bank policy.
• Processes wire transactions in accordance with Bank policy.
• Maintains and balances vault cash, currency, and coin.
• Processes and validates incoming and outgoing cash shipments.
• Maintains vault cash records and related documentation.
• Minimizes risk of losses, including cash differences, operational errors, and other controllable losses.
• Maintains responsibility for Banking Center operational performance, audit results, and compliance standards.
• Promotes adherence to Bank policies, procedures, and risk management practices designed to ensure safety and soundness.
• Ensures compliance with all applicable federal and state regulations, including but not limited to CIP, BSA, CRA, and Equal Credit Opportunity Act requirements.
• Captures and analyzes market conditions, customer needs, sales trends, and competitive factors to identify opportunities for Banking Center growth.
• Coordinates departmental tasks to ensure efficient processes and proper segregation of duties.
• Affords support to management with administrative duties, special projects, and other assignments as directed.
• Represents the Bank in a professional manner and serves as a role model for customer service, sales performance, leadership, and accountability.
• Performs other duties as assigned.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.

Requirements

• A high school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Banking, or a related field preferred.
• A minimum of three (3) years of banking, financial services, sales, or related experience normally required. Previous leadership, supervisory, or management experience preferred.
• Proficient reading, writing, grammar, and mathematics skills. Moderate typing and computer skills. Strong interpersonal, communication, and customer service skills. Demonstrated leadership, coaching, and employee development skills.
• Working knowledge of retail banking products, services, policies, and procedures. Strong sales, business development, and relationship management skills.
• Ability to conduct consumer lending activities, including taking applications, interviewing applicants, gathering supporting documentation, and managing customer relationships.

Preferred Skills

• Proficient reading, writing, grammar, and mathematics skills.
• Moderate typing and computer skills.
• Strong interpersonal, communication, and customer service skills.
• Demonstrated leadership, coaching, and employee development skills.
• Knowledge of consumer lending products and processes; current NMLS registration preferred.
• Ability to conduct consumer lending activities, including taking applications, interviewing applicants, gathering supporting documentation, and managing customer relationships.
• Ability to open and service personal and business deposit accounts.
• Working knowledge of retail banking products, services, policies, and procedures.
• Strong sales, business development, and relationship management skills.
• Ability to analyze performance results and implement strategies to achieve Banking Center goals.