BRANCH MANAGER - WESTFIELD

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

About the role

This Branch Manager position is included in a workplace model that does not allow remote work.

Responsibilities

• Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance, and operational policies and procedures.
• Ensures that operating procedures are followed.
• Maintains and updates knowledge relating to changes in Bank products, services, and procedures.
• Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions, and adjustments.
• Ensures that all employees are adequately trained and cross-trained in appropriate functions.
• Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.
• Generates new business to assist in meeting or exceeding sales, growth, and profitability goals.
• Generates, completes, and closes consumer loans.
• May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders.
• Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
• Serves as back up for Personal Banker I/II duties and/or phone customer sales inquiries.
• Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
• Responsible for the orientation/mentoring of new team members.
• Serves as liaison to the Service Center and Branch Administration department.
• Confers with appropriate departments to resolve issues.

Skills

• Proven results in an inside sales capacity.
• Ability to provide superior customer service through face-to-face and phone conversations.
• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
• Ability to turn a low production office into a high production office.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Ability to prioritize workload and meet required deadlines.
• Ability to maintain a high level of confidentiality in every aspect of this position.
• Intermediate computer skills, including Microsoft Office Suite products.

Travel Expectations

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

Benefits

• Affordable Medical/Vision/Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 10 1/2 holidays

Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.