Branch Manager - Waterworks

About the role

Ferguson is currently seeking a Branch Manager to lead our Kokomo, IN waterworks branch operations. This is a hands-on leadership role responsible for supervising daily operations, leading a team, and ensuring outstanding customer service. The ideal candidate is a proactive problem-solver with strong operational and financial competence.

Position details

• Reports to the Senior General Manager
• Direct oversight of 3–5 associates
• Manages branch volume of $10MM–$16MM

Responsibilities

• Operational Management: Run day-to-day operations, including inventory, shipments, and customer service.
• Leadership: Supervise and train warehouse and customer service personnel.
• Hands-on Role: Perform duties such as shipping, receiving, and customer service, especially in coverage situations.
• Safety and Compliance: Lead the way in upholding top-tier safety standards, ensuring full compliance with company policies and legal regulations.
• P&L Responsibility: Oversee financial performance, budgeting, and capital planning for the branch.
• Relationship Management: Develop and maintain relationships with customers, internal stakeholders, and vendors.
• Problem Solving: Use data to make decisions and improve performance.
• Supervisory Duties: Conduct all aspects of employee management, including hiring and scheduling.

Qualifications

• Proven experience in day-to-day branch functions and people management
• Water, wastewater or related infrastructure industry experience
• Strong leadership and team-building skills
• Excellent organizational and problem-solving abilities
• Proficiency in using data to drive decisions
• Understanding of sales side of the business and how to influence sales
• Strong relationship building skills (customers, vendors, associates, etc.)
• Knowledge of safety regulations and compliance standards
• Financial literacy with experience managing budgets and P&L statements

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

$4,766.67 – $7,625.00 monthly. This role is Bonus or Incentive Plan eligible.