Branch Manager - Waterworks

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other.

Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

This is a hands-on leadership role responsible for supervising daily operations, leading a team, and ensuring outstanding customer service at our Medford, OR Waterworks branch. The ideal candidate is a proactive problem-solver with strong operational and financial competence.

This position is based in Medford, OR and requires working onsite. Relocation assistance may be available for qualified candidates.

Reports to the Senior Branch Manager with direct oversight of 3 to 6 associates and manages branch volume of $12–$15MM.

Responsibilities

• Run day-to-day operations, including inventory, shipments, and customer service.
• Supervise and train warehouse and customer service personnel.
• Perform hands-on duties such as shipping, receiving, and customer service, especially in coverage situations.
• Uphold top-tier safety standards and ensure full compliance with company policies and legal regulations.
• Oversee financial performance, budgeting, and capital planning for the branch.
• Develop and maintain relationships with customers, internal stakeholders, and vendors.
• Use data to make decisions and improve performance.
• Conduct all aspects of employee management, including hiring and scheduling.

Requirements

• Proven experience in day-to-day branch functions and people management.
• Water, wastewater, or related infrastructure industry experience.
• Strong leadership and team-building skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in using data to drive decisions.
• Understanding of the sales side of the business and how to influence sales.
• Strong relationship-building skills (customers, vendors, associates, etc.).
• Knowledge of safety regulations and compliance standards.
• Financial literacy with experience managing budgets and P&L statements.

Benefits

Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender-affirming and family-building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Pay range: $4,766.67 – $7,625.00 monthly for salaried roles. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.