Jobs · Customer Service · California

Branch Manager, US Pest

Western Exterminator Company · Sacramento, CA · 2 wk ago
Customer Service$102k–$149k/yrFull-time

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

About the role

Our Branch Managers are responsible for the overall guidance of their district and are the key contact for implementing change in their area. As part of these responsibilities, Branch Managers provide a realistic view of areas that impact how our customers are served and our coworkers are developed. They must be motivational and progressive with their actions and commitments. They are responsible for understanding, appreciating, and following the organizational district policies and expectations of the company.

Responsibilities

  • Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
  • Interview job applicants and select top candidates as well as monitor staffing needs
  • Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
  • Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
  • Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
  • Play a supporting and auditing role with operations, sales, and office leadership positions

Requirements

  • Bachelor’s Degree or equivalent combination of experience, education, and training
  • At least five to seven years Branch Manager or equivalent level position
  • Strong attention to detail with a background in management, sales, training, relationship development, and/or excellent customer experience
  • Experience analyzing financial reports in a complex, fast-paced environment
  • Successful background managing in pest control industry a plus
  • Available to travel as well as participate in a rotating on-call schedule for off-hours and weekends
  • Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
  • Must pass pre-employment background screen
  • Valid driver’s license/clean driving record

Pay

Yearly: $102,300.00 - $148,500.00

Benefits

All Full-Time Colleagues qualify for the following benefits starting on day 1, and Part-Time Colleagues qualify for most benefits after meeting certain criteria.

  • Professional and Personal Growth
    • Multiple avenues to grow your career
    • Training and development programs available
    • Tuition Reimbursement benefits (for FT Colleagues)
  • Health and Wellness
    • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • Savings and Retirement
    • 401(k) retirement plan with company-matching contributions
  • Work-Life Balance
    • Vacation days & sick days
    • Company-paid holidays & floating holidays
    • A company mindset that prioritizes health, safety, and flexibility

Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.

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