Branch Manager - UniFirst

About the role

As Branch Manager, you'll report to the Division Director of Operations and lead Service and Administration, ensuring both functions work seamlessly together to deliver on our promise: to be the best service provider in the industry.

Responsibilities

• Drive operational excellence and growth: Deliver revenue and profitability by developing new business, retaining customers, and optimizing service across all locations.
• Set the bar for service: Ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded, to strengthen loyalty and differentiate the branch.
• Lead and support high-performing teams: Guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals.
• Partner closely with the plant to deliver on operational plans: Ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions.
• Own financial performance: Manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long-term sustainability at your branch.
• Build and develop talent: Hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured.
• Champion a safety-first environment: Create and uphold a workplace where Team Partners operate with the highest safety standards, reinforcing UniFirst’s commitment to well-being and compliance.
• Lead with care, accountability, and adaptability: Address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs.
• Think forward: Continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice.

Qualifications

• 5+ years of progressive leadership experience, ideally across operations, sales or service environments
• Bachelor’s degree from a four-year college or university preferred; relevant experience within UniFirst or the industry may substitute
• Valid driver’s license and ability to meet DOT physical qualifications
• Proven ability to understand and manage financial statements and apply them to decision-making
• Comfort with writing reports, business correspondence, and presenting information to internal teams and customers
• Strong problem-solving skills, with the ability to gather data, assess situations, and develop effective solutions
• A collaborative mindset and a passion for creating a positive team culture

Benefits

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses