Branch Manager - Tyngsboro, MA (On-Site)

About the role

Support and contribute to DCU's Success Sharing by creating a positive sales and service culture within the branch through effectively leading the staff and helping members achieve their financial goals. Oversee branch operations and service levels. Assist members with account and loan opening. Build strong partnerships in local communities supporting financial wellness and education. Location: Tyngsboro, MA.

Responsibilities

• Support DCU's Success Sharing by achieving assigned branch sales goals.
• Develop and implement effective sales strategies.
• Coach the Assistant Branch Manager and Branch Team Leader in leadership skills, to develop them and their staff, to provide service excellence and achieve sales goals.
• Manage all aspects of staff performance; provide training, timely review of performance progress and maintain performance documentation.
• Develop and actively participate in career growth pathing.
• Coach staff to minimize errors and violations of policies and procedures.
• Assure that performance evaluations and monthly meetings with staff are completed on time.
• Oversee branch operations by assuring branch compliance with policies and procedures and security procedures; promptly resolve Information Systems and Facility maintenance issues and effectively manage expenses.
• Assure branch staff completes all required compliance training and adheres to all compliance policies.
• Respond to all member complaints and concerns in a timely manner.
• Build solid partnerships with local businesses and SEGs; identify and target new business and SEG opportunities by attending chamber events, networking, and conducting outside business calls.
• Perform MSR duties as needed, which include having knowledge of all DCU products and services; open new memberships and new accounts, conduct Notary Public services and Signature Guarantees.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Obtain Mortgage Loan Originator (MLO) authority through the nationwide licensing system and originate mortgages.
• Demonstrate and coach staff to promote self-service with members.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions.
• Continuously identify efficiencies and process improvement areas.
• Promote lobby leading to ensure a positive member experience.
• Perform other job-related duties as assigned.

Requirements

• Two to three years supervisory and sales management experience
• High School Diploma; College Degree preferred
• Excellent verbal and written communication skills
• Strong technical knowledge (Word, Excel, Email)
• Proven leadership abilities
• Knowledge of branch operations a plus
• Prior lending experience a plus
• Ability to obtain NMLS Certification

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: up to 15 days in first year, plus 40 hours sick time and 3 personal days, refreshed annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Pay

Target compensation: $88,843 - $111,054 per year

Schedule

Monday‑Friday 8:30 a.m.–5:30 p.m.; alternate Thursday/Friday 10:30 a.m.–7:30 p.m.; alternate Saturday 8:30 a.m.–3:30 p.m.