Branch Manager - The Glen
HCF Australia · Branch, LA · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (maybe "About You"), Benefits, Pay, Schedule, etc. Must include only sections with real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, legal, scam warning, navigation, cookie, application instructions. Must preserve all substantive info.
We need to parse the posting.
Key sections:
- Intro: "Lead, inspire, and drive growth as a Branch Manager at HCF in our busy Glen Waverley Branch, located inside The Glen Shopping Centre. Join us in enhancing customer experiences and achieving excellence in member services". This is prose.
- "About The Role" heading: content: "As a Branch Manager at HCF, you will be responsible for planning, directing, and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch, as well as during external activities and events. You will develop, coach, and lead branch staff in customer service, product knowledge, and acquisition skills. Additionally, you will manage customer service, branch operating systems, administration, and business quality to agreed levels, while exceeding acquisition goals and operating within the expense budget. You will also be required to work 1 - 2 Saturday's per month from 10am - 2pm, with additional pay provided for these shifts. Mandarin language skills are highly desirable, as they will be a valuable asset in supporting our diverse community."
- "Training" paragraph: "Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October or 30th November) with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence."
- "Flexibility" paragraph: "We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance."
- "Responsibilities" heading: bullet list items (starting with "Develop membership growth strategies..." etc). Need to convert each line to .
- "About You" heading: bullet list of abilities.
- "About HCF" heading: paragraph about purpose, etc.
- "Culture & Benefits" heading: sub-sections: "Purpose-driven passion", "Wellness and work-life balance", "Collaboration and inclusivity", "Continuous learning and growth". Each has bullet list? Actually each has prose description. We need to decide if we treat each as separate section? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map headings to those generic ones if possible. But we can also use other headings if they match content? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map headings to those generic ones if possible. But we can also use other headings if they match content? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings when applicable. But we can also have other headings? It says "e.g." meaning examples. Likely we should use those headings for sections we have. So we need to map content to these headings.
We have:
- About the role: we have that.
- Responsibilities: we have that.
- Requirements/Qualifications/Skills: we have "About You" which includes abilities, experience, skills. Could be split into Requirements and Skills. But we can combine into one section maybe "Requirements". Or we could have "Skills". The instruction: prefer a few substantive sections over many thin ones. So maybe combine About You into a single "Requirements" section (or "Skills").
- Benefits: we have Flexibility (Family & Friends day, flexible leave days) and also Culture & Benefits section with many benefits (wellness, parental leave, discounts, etc). Also training mention. Also Pay? There's mention of additional pay for Saturday shifts. That's pay info. So we need a Pay section: mention additional pay for Saturday shifts. Also maybe base pay not specified, so we should not create Pay section unless posting actually states them. It does state "additional pay provided for these shifts." That's specific enough to include a Pay section about Saturday shift additional pay. We'll include that.
- Schedule: we have requirement to work 1-2 Saturdays per month 10am-2pm. That's schedule info. So we need a Schedule section.
- Benefits: we have many benefits: Family & Friends day, 3 flexible leave days, training (travel and accommodation), ongoing coaching, wellness programs, 50% subsidy on HCF hospital/extras cover, 18 weeks parental leave, mental health programs, discounts on HCF products, Fitness First gym discounts, eyecare discounts, family-friendly certified employer, flexible working arrangements, etc. Also "Purpose-driven passion" etc. We'll combine into Benefits section.
We must not include boilerplate like EEO, legal, scam warning, application instructions, etc. So we must remove the "Next steps", "If you require any adjustments...", "We encourage applicants...", "Please be aware of recruitment scams..." etc.
Also remove "About HCF" maybe we can keep as part of Benefits? Actually About HCF is description of organization, not a benefit. Could be a separate section like "About HCF". But the instruction only lists certain headings as examples; we could include an "About HCF" section if it's substantive. It is substantive. So we can include a heading "About HCF". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow the pattern. However "About HCF" is similar to "About the role". It's okay to use for About HCF.
We must not repeat the job title as a heading. Already we are not.
We must not put Job ID/requisition numbers as headings.
We must preserve all substantive information.
Now we need to output HTML fragment only, no /, no markdown fences.
We'll produce something like:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow the pattern. However "About HCF" is similar to "About the role". It's okay to use for About HCF.
We must not repeat the job title as a heading. Already we are not.
We must not put Job ID/requisition numbers as headings.
We must preserve all substantive information.
Now we need to output HTML fragment only, no /, no markdown fences.
We'll produce something like:
About the role
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
Additional pay is provided for working 1‑2 Saturdays per month (10 am‑2 pm).
Schedule
Required to work 1‑2 Saturdays per month from 10 am to 2 pm.
About HCF
...
We also have Training paragraph: could be part of Benefits or separate? Could be part of Benefits (training). We'll include training under Benefits as a bullet. Also Flexibility (Family & Friends day, 3 flexible leave days) under Benefits. Now we need to extract exact sentences. Let's copy the relevant content. About the role paragraph: "As a Branch Manager at HCF, you will be responsible for planning, directing, and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch, as well as during external activities and events. You will develop, coach, and lead branch staff in customer service, product knowledge, and acquisition skills. Additionally, you will manage customer service, branch operating systems, administration, and business quality to agreed levels, while exceeding acquisition goals and operating within the expense budget. You will also be required to work 1 - 2 Saturday's per month from 10am - 2pm, with additional pay provided for these shifts. Mandarin language skills are highly desirable, as they will be a valuable asset in supporting our diverse community." Note: there is a typo "Saturday's". We'll keep as is. Training paragraph: "Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October or 30th November) with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence." Flexibility paragraph: "We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance." Responsibilities bullet list (as given): - Develop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgets - Engage in external acquisition-focused activities, including local area marketing and corporate client activities. - Drive first point resolution to member enquiries and resolve member complaints to satisfaction. - Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels. - Develop and maintain a highly engaged team, providing regular feedback and coaching. - Manage branch operations within the expense budget and ensure adherence to policies and procedures. - Propose improvements to sales, workflow, or distribution. About You bullet list: - Ability to adapt positively to frequently changing work practices and needs. - Demonstrated experience in leading, motivating, and developing employees. - Ability to meet individual/team and departmental deadlines. - Positive and motivated personality with the ability to relate to people at all levels. - Intermediate to advanced computer skills (MS Office, Outlook, Teams). - Ability to work in a team environment and exercise developed judgment when solving problems. - Ability to remain calm under pressure and perform tasks on a timely basis with minimal supervision. - Mindset of running the branch like your own business. - Build and maintain strong relationships with local businesses, community groups, and key stakeholders to grow HCF’s profile and generate new opportunities. About HCF paragraph: "At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together." Culture & Benefits section: we need to extract bullet points. It says: "Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance Skills We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: Flexible working arrangements50% subsidy on HCF hospital and/or extras coverFamily-friendly certified employer18 weeks of parental leave for all new parentsMental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and moreDiscounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity." We need to parse this into meaningful benefits. The formatting is messy due to missing punctuation. Let's extract: - Purpose-driven passion: united by