Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the role

As a DeNovo Branch Manager within PNC's retail banking organization, you will be based at Cary Towne Blvd. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
• Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.
• Leads and coaches a high-performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences.
• Through discovery conversations (both proactive and reactive), identifies and implements client solutions and collaborates with internal business partners in a timely manner.
• Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in-person meetings.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.
• May drive business banking results primarily through business development, outside branch calling efforts, and community involvement activities.
• Has foundational understanding of balance sheet and income statement.
• Leads, coaches, and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
• Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni-channel environment.
• Leads the employee experience. Builds a high-performing team through the attraction, on-boarding, coaching, and development of branch team members. Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk. Exercises leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.

Qualifications

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.
• Work Experience: Roles at this level typically require a university/college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree.
• Certifications/Licenses: No required certification(s). This position requires the ability to serve as a Notary Public in the applicable state. Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level and years of service.

Benefits are available for full-time and part-time employees. For more details, visit pncthrive.com.