Branch Manager - Spanish Fort

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service, and operations. You will coach the team on existing processes, lead them in achieving budgeted production goals, acquire new consumer and business customers, initiate referrals to partners, and deepen all existing customer relationships by proactively driving business inside and outside of the branch.

Responsibilities

• Manage a portfolio of high-value consumer and business customers.
• Lead the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships pursuant to OCR guidelines.
• Lead the team to provide excellent customer service and effectively resolve customer issues.
• Leverage available tools and technology to identify and present sales and service opportunities.
• Maintain knowledge of all products, services, technology, and policies, and educate the team accordingly.
• Actively engage in the community and develop key business and community relationships.
• Develop key internal partnerships to drive business in the market area.
• Oversee the recruitment and hiring process to ensure the branch is staffed with colleagues suitable for Huntington’s culture.
• Garner resources required to support the team.
• Manage overall branch operations, adhering to all operational, security, risk, and regulatory policies and procedures.
• Understand branch sales, service, operations, and financial performance.
• Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED and a minimum of 1 year or more in a goal-driven retail sales leadership role, or a Bachelor's Degree.
• This position requires an additional background check, including fingerprinting as mandated by NMLS regulations.

Preferred Qualifications

• Bachelor's Degree and previous management experience.
• Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.
• Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Schedule

This is an exempt position, meaning it is not eligible for overtime pay.

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Specific work arrangements will be provided by the hiring team.