Branch Manager, Road US

Duties & Responsibilities

• Lead and manage all branch operations, ensuring achievement of financial, operational, service, and growth objectives.
• Maintain full responsibility for branch Profit & Loss (P&L), including revenue growth, expense management, margin performance, and overall profitability.
• Develop and execute strategic business plans to expand market share, increase revenue, and strengthen the branch's competitive position.
• Partner with customers, carriers, and internal stakeholders to develop transportation solutions that meet customer requirements and business objectives.
• Drive new business development efforts while expanding existing customer relationships and identifying opportunities for organic growth.
• Provide leadership, coaching, and performance management for Operational Account Managers, Carrier Sales Representatives, and other branch personnel.
• Establish performance expectations, monitor results, and implement corrective actions as necessary to achieve branch goals.
• Analyze operational and financial metrics to identify trends, improve productivity, enhance service levels, and maximize profitability.
• Serve as a key leader within the organization, fostering a high-performance culture focused on customer service, operational efficiency, employee engagement, and sustainable business growth.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum 5 years of progressive experience in transportation brokerage, third-party logistics (3PL), freight forwarding, or related transportation operations.
• Minimum 3 years of leadership experience with responsibility for operational performance, employee management, and business results.
• Demonstrated experience managing financial performance, including revenue growth, gross margin, budgeting, and P&L accountability.
• Penned track record of business development, customer relationship management, and operational leadership.
• Experience leading teams in a fast-paced, customer-focused transportation environment.

Skills & Competencies

• Comprehensive knowledge of transportation brokerage operations, freight markets, carrier networks, and logistics industry practices.
• Strong business acumen with the ability to analyze financial and operational performance metrics.
• Demonstrated leadership, coaching, and employee development skills.
• Excellent communication, presentation, negotiation, and relationship-building abilities.
• Strong problem-solving, decision-making, and organizational skills.
• Able to manage multiple priorities and deadlines in a dynamic environment.
• Proficiency with transportation management systems (TMS), CRM platforms, and Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to develop strategic plans and execute initiatives that drive business growth and operational improvements.
• Strong customer service orientation with a focus on building long-term partnerships.
• Able to work independently while fostering collaboration across teams and functions.

Physical Demands

• The employee is regularly required to sit for extended periods while working at a computer, and to use hands and fingers to operate standard office equipment.
• The role requires the ability to talk, hear, and communicate clearly in person and through electronic and telephonic means, as well as close vision to read and interpret financial reports, operational data, and other documentation.
• The employee is occasionally required to stand, walk, reach, and lift or move office materials weighing up to 15 pounds.

Work Environment

• The work environment characteristics described here are representative of those encountered while performing the essential functions of this role, and reasonable accommodations may be made to enable individuals with disabilities to perform them.
• Work is primarily performed in a professional office environment with moderate noise levels typical of an active brokerage operation, in a fast-paced, deadline-driven setting that requires managing multiple priorities and responding to changing business needs.
• Travel will be required to visit customers, carriers, branch locations, and operational facilities, as well as to attend business meetings.
• Standard business hours are expected, with flexibility to work additional hours as needed to meet operational and business demands.