Branch Manager - Plumbing & HVAC

About the role

DSG is seeking a Plumbing & HVAC Branch Manager in our Saginaw, MI location. As a Branch Manager, you will direct and lead branch associates and provide overall leadership to the branch operations towards the attainment of customer, associate, and shareholder expectations. At DSG, we are dedicated to building futures one job at a time, starting with yours. As an ESOP, we are a community of peers, first and foremost, cultivating an environment of respect, teamwork, and growth where your career path is rich with possibilities, every success is shared, and every challenge is overcome together.

Responsibilities

• Work with the Regional General Manager (RGM) throughout the year on budget forecasting.
• Work with the Regional Sales Manager (RSM) to set sales goals and FMS goals at branch and territory level.
• Coordinate branch activities such as joint sales calls, counter days, customer and associate training.
• Work closely with local manufacturing representatives to develop strong business relationships and achieve sales goals.
• Collaborate with marketing to promote new and existing products, ensuring professional and fresh counter sales areas.
• Work with VP of Sales, Segment Managers, and RSM to promote new product launches with the local sales team.
• Improve the point of purchase for counter sales areas and maintain a clean, customer-centric environment.
• Address customer issues promptly, utilizing regional leadership as needed.
• Develop strong customer relationships and conduct joint calls quarterly with the outside sales team.
• Stay abreast of local market trends and keep the regional team informed.
• Conduct regular team meetings to foster cohesion and work toward common goals.
• Direct and lead operational teams to meet safety, cleanliness, and performance requirements.
• Maintain and keep the local fleet safe and operational to meet industry demands.
• Maximize warranty and inventory return efficiencies with the branch team.
• Understand inventory requirements and maintain 3% or less of D/X inventory while growing sales.
• Address associate issues by working closely with the HR team.
• Work with Regional Credit Managers to manage local customer credit and minimize financial risks.
• Lead monthly financial meetings with corporate updates.
• Identify training needs and assign as needed; mentor key performers.
• Become proficient in Epicor Eclipse ERP, ADP Workforce Now, SMP, DSGSupply.com, Customer Service Guarantee, and the WeSource Center.
• Make stellar customer service a natural part of branch culture.
• Use monthly, weekly, or daily reports as tools to develop and grow the branch and team.
• Read and understand the DSG Facility Safety Guide and integrate safety into branch culture.
• Perform all other duties as assigned.

Requirements

• A high level of general educational development in Business, Marketing, or Sales, equivalent to a bachelor’s degree from an accredited college or university.
• Product and technical knowledge typically acquired through two or more years of college or technical school, or 3-5 years of field experience in residential/commercial Plumbing & HVAC applications.
• Five or more years of related work experience, providing an in-depth understanding of company policies, products, procedures, operations, and interdepartmental relationships.
• Strong analytical ability to integrate and interpret data from diverse sources and solve strategic or process-related problems.
• Excellent interpersonal and communication skills to interact with and lead a diverse group of customers, vendors, and internal contacts at all levels.
• Ability to plan, prioritize, and organize work effectively while meeting deadlines.
• Applicable computer and technical skills required for the role.

Benefits

• 100% employee-owned (ESOP), with hard work and decisions directly benefiting your Employee Stock Ownership Plan.
• Personal and professional development opportunities with unlimited growth potential.
• Competitive compensation packages based on experience and potential.
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML).
• Comprehensive benefits package including medical, dental, and vision.
• Life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution.
• Family planning and childcare support, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA).
• Retirement savings opportunities, including a 401(k) with employer match and ESOP.
• Discount on all DSG-supplied products.
• Paid volunteer hours in addition to PTO.