Branch Manager - Northpointe Plaza Branch - Spokane, WA

About the role

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting‑edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying the company's culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by leveraging the Branch Scorecard to identify strategies for growing deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high‑performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting the company and clients, following policies and procedures.

Required Qualifications, Capabilities, and Skills

• Passion for creating exceptional experiences and setting the tone in the branch.
• Outstanding leadership skills with a proven track record of coaching and empowering employees.
• Expert multitasking ability, organizing and managing competing priorities while developing plans for growth.
• Ability to thrive in a fast‑paced, changing environment with strong decision‑making skills.
• Experience creating and maintaining a strong risk and control environment, demonstrating commitment to operational integrity.
• Ability to influence, educate, and connect team, partners, and clients with technology.
• At least 2 + years of management, retail banking, or equivalent Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Willingness to work branch hours, including weekends and evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.

Training and Travel Requirements

• Successful completion of the Branch Manager Training Program before placement as a Branch Manager.
• Ability to travel as required for in‑person training and meetings; some travel may be out‑of‑state.

Compliance Requirements

• Subject to Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators.
• Employment offer contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant data.
• Any felony conviction within the last seven years disqualifies candidates.
• Ongoing compliance with the SAFE Act, including NMLS registration, annual renewal, and timely updates.

Benefits

• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional programs and benefits based on eligibility.

Pay

Base salary is determined based on the role, experience, skill set, and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Schedule

Branch hours include evenings and weekends; the role requires flexibility to work these times.