Branch Manager 3 - Northpointe Safeway - Spokane, WA

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Demonstrate and ensure all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
• Lead and manage the branch to ensure that goals are met and the branch is in compliance with all banking laws and regulations.
• Regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.
• Effectively communicate and apply critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services.
• Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.
• Act as leader for customer experience, provide motivation and direction for the team, expand customer base and promote and participate in the local market/community to identify the needs and promote U.S. Bank products and services.

Qualifications

• National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.
• Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Skills

• Adaptive Coaching (Proficient)
• Conflict Resolution (Advanced)
• Accountability (Advanced)
• Influence (Proficient)
• Critical Thinking (Proficient)
• Priority Setting (Advanced)
• Relationship Management (Advanced)
• Business Insight (Proficient)

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term