Branch Manager - Northern Pines, NY

About the role

Branch Manager Reports to: Regional Vice President
Salary: NE19 $50,000-$75,000 + performance-based monthly and annual bonuses
FLSA Status: Non-Exempt | Supervisory Role: Yes
Why Join Us? At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We believe that investing in our employees means investing in the future of our company.

Key Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Average 15–30 minutes after closing for occasional travel for training, meetings, or branch support.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred Qualifications

• Bachelor’s degree.
• Previous banking or financial services experience.

Schedule

Full-time Position
With Hours Aligned To Branch Operations
Mon–Wed: 8:30 AM – 5:00 PM
Thu–Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 12:00 PM (rotating schedule)
Sun: Closed

Pay & Benefits

Pay: NE19 $50,000-$75,000 + performance-based monthly and annual bonuses
Benefits: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!