Branch Manager - Northshore Branch

Essential Functions and Responsibilities

• Utilizes Credit Union performance management tools to improve or reinforce behaviors that result in improved member service.
• Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
• Interviews potential employees to fulfill staffing needs.
• Hires, motivates, develops and directs staff to achieve optimal branch growth.
• Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
• Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
• Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
• Sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
• Creates, monitors, and manages the branch budget and accounts for any variance.
• Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
• Conducts monthly security units, surprise vault audits, and weekly currently machine replenishment.
• Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements.
• Conducts staff meetings and training; schedules staff and reviews daily time sheets.
• Maintains member service standards and responds accordingly.

Required Experience

• One or more years of financial services experience and three or more years of customer service experience required.
• One or more years of employee management experience required.

Education

• An associate's degree in Business or Financial Management or an equivalent combination of education and experience is required.

Other Skills Required

• Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance, and execute disciplinary action if needed.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent organization skills, time management skills and accustomed to working with deadlines.
• Must have the ability to give presentations to medium to large sized groups.
• Strong customer service orientation, detail oriented and accurate.