Branch Manager, Motor Vehicle - Tax Office

About the role

The Branch Manager has overall responsibility for management of motor vehicle transactions, property tax transactions, and staff in the branch locations. The position ensures motor vehicle transactions, registrations, and titles are processed accurately and timely, and manages property tax and VIT collections at the branch locations.

Responsibilities

• Responsible for motor vehicle, property tax, and VIT transactions, funds collected, and all other daily operations of the branch office.
• May accept deposits and documents from other County departments.
• Manages a team of customer service professionals in a high-volume and fast-paced environment.
• Collaborates and cooperates with others to build effective working relationships.
• Provides internal and external customer service to accomplish organizational goals.
• Directly supervises the Assistant Branch Manager and indirectly supervises a customer service team.
• Maintains attendance, production, and periodic evaluations for staff assigned to sub-courthouse location.
• Responsible for accurate attendance reports, timesheet approval, and annual appraisals in a timely manner.
• Assists in developing and maintaining procedures and associated documentation.
• Resolves daily staffing issues and work assignments to ensure maximum productivity.
• Resolves difficult problems and researches motor vehicle, property tax, and VIT questions to provide appropriate responses.
• Exercises discretionary judgment in processing transactions when allowed by law or statute.
• Generates and presents periodic reports to management.
• Assigns employees to appropriate training programs.
• Trains staff on new processes and procedures.
• Provides appropriate discipline to assigned staff.
• May participate in hiring of new employees and recommendations for promotions of existing employees.
• Reviews funds collections and corresponding transactions on a regular basis.
• Develops plans for handling special projects or programs.
• Ensures all error reports generated by the National Motor Vehicles Information System and Texas Department of Motor Vehicle are resolved correctly and timely.
• Ensures that staff withholds registration for records flagged for North Texas Toll Authority violators and parents with delinquent child support.
• Oversees ordering and maintaining required supplies and inventory.
• Ensures that level of supplies and inventory required is available, accurately accounted for, and secured.
• Personally responsible for inventory records and in-office possession.
• Performs all other related duties involved in the operation of the Tax Office as assigned or required.

Minimum Requirements

• Bachelor's degree or equivalent.
• Three (3) years of motor vehicle transaction experience with two (2) years of experience as a Supervisor, Assistant Branch Manager, or a Manager in an environment that uses the Texas Department of Motor Vehicles (TxDMV) Registration and Title System (RTS), TxDMV’s webDEALER, or another state’s motor vehicle system.
• Must obtain Certified County Tax Professional certification within five (5) years.
• Strong money handling and customer service skills required.
• Experience in processing motor vehicle and property tax transactions required.

Physical Demands and Work Environment

While performing the duties of this position, the incumbent is regularly required to bend, carry, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, tolerate noise, reach, reach overhead, perform repetitive tasks, see color, see far, see near, sit, stand, talk, use his/her hands, drive a vehicle, walk, and work alone and with others.

Benefits

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays and a Wellness Program.