Branch Manager, Lodi, NJ
About the role
The Role: As a Branch Manager at Santander, you will lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations. You will also foster a positive work environment to drive employee engagement and productivity.
Responsibilities
Oversee branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to effectively manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty, and increase branch productivity.
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure adherence to company policies and regulatory requirements.
Qualifications
3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function.
5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education.
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance.
3+ Years Experience selling products and/or services in an incentive-based environment.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship-building skills and a customer-centric approach.
Excellent leadership and team management skills.
Excellent customer service skills and a passion for helping others.
Strong problem-solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative, and influence skills both verbal and written.
Ability to educate and connect customers to technology and share the value of digital tools and platforms.
Ability to make data-driven decisions to improve performance and operational outcomes.
Skills
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Benefits
We offer a comprehensive benefits package that supports your well-being, now and into the future. Santander is an equal opportunity employer and committed to providing an inclusive and accessible application process for all candidates.