Branch Manager (Littleton)

Responsible for the administration and efficient daily operation of a branch.

Develops new business and deepens member relationships, provides a superior level of member service, and promotes the service culture through coaching, guidance, and staff motivation.

Employee Engagement

• Provides coaching, development, training, and feedback for Branch staff.
• Effectively hires, on-boards and meets with Branch employees to review their development progress.
• Shares knowledge with Branch employees on effective practices, competitive intelligence, business opportunities, and acts as a subject matter expert for team.
• Sets expectations, leads people to perform, utilizes reports, and tools to identify opportunities to meet the strategic plan.
• Fosters a Service Culture by setting performance expectations and emphasizing member service regularly through daily tasks, staff meetings, and training sessions.
• Ensures that service delivery is expedient, accurate, professional, and courteous.
• Ensures that member advocacy is maximized by resolving all inquiries and/or issues at the point of contact.
• Provides leadership for escalated member and employee issues and shares knowledge with other branches.

Branch Operational Soundness

• Identifies and drives efficiencies, expense management, and audit controls.
• Continually observes and analyzes the branch to proactively manage the branch workflow.
• Manages staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies.

Salary Range

Salary range: $87,726.80 - $98,047.60 - Placement within the range is based on objective, job-related factors including branch size, scope of operations, and role-related qualifications.

What We Require

• A high school diploma or equivalent.
• A minimum of five (5) years of financial institution experience and at least three (3) years of management experience.
• An advanced knowledge of PCs, Microsoft applications, and various office automation software.
• To complete, within 180 days of employment in this role, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• To maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required.
• To successfully pass, within 180 days of employment in this role, a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list as required by the Secondary Market (Fannie Mae and Freddie Mac).
• To maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.
• A bachelor's degree in Finance, Business Management, or related area preferred.
• A comprehensive knowledge of current federal, state, and NCUA regulations applicable to the credit union environment.
• An understanding of the business needs of financial institutions or credit unions.
• Mentor-level skills and experience in leadership.
• Strong communication, analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex member and employee issues for individuals at all levels.
• Sensitivity to credit union needs, member and employee goodwill, and public image when unique situations present themselves.
• Strong supervisory and leadership skills required to manage, motivate, and develop branch employees.
• A self-starter, ability to work independently in a fast-paced environment.