Branch Manager III

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the role

As a Branch Manager III (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Pinecrest Branch, 10207 S Dixie Hwy, Pinecrest, Fl 33156. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Bilingual in Spanish is preferred. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Manage and lead priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development.
• Execute relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.
• Lead and coach a high-performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences.
• Through discovery conversations (both proactive and reactive), identify and implement client solutions, collaborating with internal business partners as appropriate and in a timely manner.
• Effectively execute a contact management strategy using available tools and resources, including routine outbound phone calls and in-person meetings.
• Regularly meet with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results primarily through business development, outside branch calling efforts, and community involvement activities.
• Demonstrate foundational understanding of balance sheet and income statement.
• Lead, coach, and execute a proactive and differentiated client experience, guiding the team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
• Lead effective problem resolution, making banking easy for customers and connecting all of PNC to deliver a seamless customer experience in an omni-channel environment.
• Build a high-performing team through the attraction, onboarding, coaching, and development of branch team members, making talent development a priority.
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational, and business risk by exercising leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values: Role models PNC values with transparency and courage.
• Enable Change: Takes action to drive change and innovation that will transform the business.
• Achieve Results: Takes personal ownership to deliver results, empowers and trusts others in decision-making.
• Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.
• Work Experience: Typically requires a university/college degree with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree.
• Certifications/Licenses: No required certification(s). This position requires the ability to serve as a Notary Public in the applicable state.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncthrive.com.