Branch Manager III

Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience. At OceanFirst Bank, each employee plays an important role in delivering value to customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.

About the Role

Manage all aspects of the Retail Branch including financial performance, customer satisfaction, and adherence to all regulatory and operational policies and procedures. Develop and implement an annual plan and strategies to increase branch profit, growth, and customer retention. Commit to active involvement in local community organizations. Provide leadership to branch staff in the execution of the branch growth plan.

Responsibilities

• Develop and implement growth plans and strategies to achieve sales, productivity, financial growth, customer service, and community goals in conjunction with Regional management.
• Provide leadership to branch staff in the successful execution of defined branch goals.
• Coach and counsel platform staff on effective sales techniques to develop new customer relationships and enhance existing customer relationships.
• Develop and coach teller staff in customer service and effective referral skills.
• Apply a thorough knowledge of the Bank's products and services to the development and enhancement of customer relationships.
• Partner across business lines to ensure a cohesive market plan to enhance cross-selling of Bank products and services to banking customers.
• Actively market Bank products and services to the community; proactively call on existing and prospective clients to develop new business and to retain or expand existing business.
• Ensure standard operating and security procedures are being followed, adhering to policy and banking regulations, and provide guidance in training of branch staff on operating problems, exceptions, and adjustments.
• Develop and maintain active involvement in the community through participation, and/or Board and/or committee memberships.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of quality customer service.
• Manage branch budget in accordance with company guidelines.
• Recruit, hire, develop, coach, and review performance with appropriate follow-up for all direct reports.
• Analyze, prepare, and complete all required daily, weekly, monthly, and quarterly reports.
• Travel throughout the company footprint as required.
• Ensure compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines, and organization policies.
• Manage the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensure that all staff members meet compliance and disclosure requirements and are cross-trained in all areas.

Benefits

• Professional growth opportunities
• Employee perks & discount programs
• Tuition assistance program
• Incentive compensation program
• Company holidays and paid time off
• Use of the on-site fitness facilities at Red Bank and Toms River headquarters offices