Branch Manager II

About the role

As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking services. Most of your time will be spent in the branch location, engaging customers and team members to drive sales and increase deposits. This position offers a dynamic opportunity to develop customer relationships through strategic partnerships and community involvement. You will be the face of Woodforest, responsible for delivering exceptional service, relationship growth, and ensuring operational excellence, all while embodying our core values: Ownership, Service, Community, and Integrity.

Responsibilities

Ownership

• Operate the branch as a business owner – driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results.
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
• Manage all aspects of branch operations, including compliance, security, cash handling, and expense control.

Service

• Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented.
• Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.

Community

• Build meaningful relationships within the local community, positioning the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
• Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events.

Integrity

• Uphold the highest standards of ethics and compliance in all branch activities.
• Ensure strict adherence to bank policies, procedures, and regulatory guidelines.
• Foster a culture of transparency, trust, and respect within your team and with customers.

Initiative Leadership & Operational Excellence

• Demonstrate leadership through adapting quickly and acting decisively.
• Recruit, develop, and retain top talent to build a high-performing, values-driven team.
• Embrace and lead a technology-forward banking experience, ensuring staff and customers are confident in digital tools.
• Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.

Qualifications

Minimum Experience

Internal candidates: 2+ years as a Woodforest Branch Manager I; at least “Meets Expectations” on the two most recent consecutive performance evaluations; no Written Warning level disciplinary action in the calendar year.

External candidates: At least two years of Branch Manager experience at another bank within the past three years, with responsibility and accountability for all sales, service, and operational goals, personnel and employment decisions, reporting to regional management and operating without direct daily supervision.

Education

High School Diploma or equivalent required.

Competencies

• Proactive in seeking business outside of the branch.
• Inspired, goal oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for taking care of people with effective problem-solving abilities, composure, and a positive attitude when interacting with customers and internal team members.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and familiarity with financial statements and credit reports.

Additional Information

• Supervisory Responsibility: Responsible and accountable for all personnel and employment decisions at the assigned branch/location.
• Travel: Up to 25% for business development and community engagement.
• Working Conditions: Involves lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying light items.
• Technology Requirements: Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.
• Work Status: Full-time.
• Location: Pennsylvania-Butler (Work Location: PA - Butler WM-0343).