Branch Manager II

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside through donations and events.

Responsibilities

• Create a customer-centric environment in which building strong relationships is a fundamental priority.
• Through successful relationship-building, become a trusted advisor capable of serving our customers’ most complex financial needs.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Engage in meaningful coaching sessions, both formal and informal, using tested techniques.
• Identify talent, develop team members through training, regular coaching, and conducting quality performance assessments.
• Empower team members, foster their professional growth, and develop succession plans.
• Engage in recruitment efforts at job fairs, networking events, community events, etc., to develop a pipeline of talent.
• Consistently apply Human Resource policy for routine aspects of management and as performance issues arise.
• Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
• Develop relationships with business owners through networking and community connections; schedule and conduct meetings at their locations, assess their needs, and offer banking solutions.
• In collaboration with internal business partners, conduct joint meetings as appropriate and refer additional business, merchant, insurance, and investment services.
• Establish and communicate clear sales goals and performance expectations for team members; employ consistent sales management practices including team meetings, sharing results, managing participation in campaigns, and celebrating successes.
• Ensure the effective use of a defined sales process including prospecting, business calling/meeting, needs-assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
• Maintain active community involvement and membership in local civic groups to network and develop the Salem Five brand.
• Exhibit strong public speaking skills for sales, management, and marketing of the Salem Five brand in the community.
• Lead and encourage staff support of retail events in all markets.
• Have a general understanding of banking financials including income statement and balance sheet; manage elements within the incumbent’s control and authority.
• Recommend financial services solutions based upon needs identified through clients’ financial statement analysis.

Requirements

• BA/BS degree (or equivalent experience) and at least six years of related experience and/or training required.
• A minimum of three years of management experience and proven leadership capabilities required.
• Demonstrates strength in coaching and serves as a mentor to more junior peers and colleagues.
• Has existing relationships with the business community and a proven ability to turn networking opportunities into business development.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible Spending and Health Savings Accounts.
• 401(k) matching.
• Tuition reimbursement.
• Employee referral program.
• Annual holiday reception and summer family outing.

Pay

Salary range: $70,000 - $110,000 plus incentives. The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.