Branch Manager II

About the role

The Branch Manager II represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers, providing overall leadership to all employees with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations.

Responsibilities

• Develop, monitor, modify, and assure compliance with the annual business plan to ensure profitability of the business unit.
• Direct and organize all reservations and pick‑ups; develop relationships with existing vendors such as Lyft, Uber, and Pep‑boys.
• Develop and implement location strategies to maximize profitability and revenue‑management opportunities, including revenue per unit.
• Handle or assist in the resolution of customer service issues.
• Ensure a high level of customer service is maintained at or above area goals.
• Coach and empower staff to engage in problem resolution and customer relations.
• Attend and host outside sales meetings or events to promote the company and branch location.
• Increase market penetration of the branch and drive revenue growth.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
• Participate actively in training, coaching, and mentoring of all branch staff.
• Complete performance reviews with all branch staff, discussing strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed of business operations.
• Conduct monthly business reviews with branch staff to ensure KPI knowledge.
• Maintain an environment of positive employee relations.
• Ensure all corporate policies and procedures are administered and followed appropriately by all personnel.

Requirements

• High School Diploma or GED required.
• Previous management experience in a fast‑paced environment.
• Experience in car rental, hospitality, or tourism is a plus.
• Result‑orientation with a demonstrated history of success.
• Demonstrated ability to direct and motivate teams.

Skills

• Highly organized with strong time‑management skills.
• Ability to interface with multi‑faceted, cross‑functional teams.
• Expert knowledge of the Microsoft Office suite, especially Excel (complex analysis) and PowerPoint.
• Sales management and coaching ability.
• Strong customer‑service aptitude; ability to address and resolve service issues.
• Flexibility and adaptability to change.
• Excellent oral and written communication skills.
• Knowledge of labor & employment laws, operations management, project management, and financial/business acumen.
• Proficiency in analysis and report‑modeling.

Pay

Salary: $55,000.00 per year.

Schedule

Shift hours may vary depending upon business need.

About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide, including North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest airport general‑use vehicle rental companies, and the Hertz brand is among the most recognized globally.