Branch Manager II
About the role
The position of Branch Manager II is responsible for supporting the Retail Area Manager; ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision within the branch; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Branch Manager assists in attaining established Bank and branch goals through active participation in sales management and officer call programs. Performs direct supervisory duties of branch staff, coordinates staff for coverage in all related areas of branch operations, including courier services. Assumes responsibility and is accountable for adherence to Bank policies and procedures. Incumbents in this position have 5-10 years of branch banking/management experience.
Responsibilities
- Provides supervision and support to all assigned areas of branch operations where service or assistance is needed
- Oversees activities of tellers, new accounts and other operations personnel
- Opens and closes the branch
- Reinforces the application of superior customer service through his/her own example along with appropriate follow through with involved customers and employees
- Conducts specific periodic meetings and presentations on superior customer service with all staff members
- Responds to inquiries or refers inquiries to the appropriate department or person
- Exhibits the necessary follow through with customers and/or staff involved
- Assures audit compliance and procedure quality control through the branch operational review and recommends and initiates corrective actions
- Conducts unannounced audits of all branch cash funds and cash limits
- Ensures the branch is in compliance with established Bank policies, procedures and state and federal regulations
- Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services
- Monitors staff in cross-selling and product presentation compared to goals
- Ensures the organization of the branch, coordinating