Branch Manager II

SUMMARY

The position of Branch Manager II supports the Retail Area Manager, ensuring smooth and efficient branch operations. Responsibilities include supervision, training, and coordination of staff; promoting business through customer relations and referrals; and contributing to branch profitability.

ESSENTIAL FUNCTIONS

• Supervise and support all assigned areas of branch operations; oversee tellers, new accounts, and other personnel; open and close the branch.
• Model superior customer service and conduct periodic meetings on this topic with staff.
• Respond to inquiries and refer them to appropriate departments or individuals; ensure follow-through with customers and staff.
• Ensure audit compliance and procedure quality control; conduct unannounced audits of branch cash funds and limits; maintain compliance with Bank policies, procedures, and regulations.
• Inspire and maintain a positive sales environment; educate staff on Bank products and services; monitor cross-selling and product presentation against goals; organize branch resources for maximum results.
• Contribute to branch profitability through cost controls, income generation, loan growth, deposit growth, and marketing efforts.
• Apply sound decision-making techniques; keep within approved limits and use instances as learning tools for employee development.
• Assume responsibility for all branch lending functions, including origination, processing, and documentation; handle loan reports and ensure compliance with Bank policies.
• Support other branch offices with operational inquiries and provide staff support; participate in internal committees.
• Ensure accurate completion of related reports; implement and comply with security measures.
• Perform teller, vault teller, new account, utility specialist, and safe deposit duties as needed; assist with construction loan inspections.
• Handle complex customer transactions, problems, and inquiries; operate computer terminals and personal computers; answer telephones and direct calls.
• Maintain advanced knowledge of financial industry status and trends; complete annual compliance courses.
• Adhere to all corporate policies and procedures; comply with Federal and State regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Comply with Service Excellence standards; perform other duties as required.

GENERAL QUALIFICATIONS

• Knowledge & Experience: Bachelor’s degree in business, finance, or related field or equivalent work experience (5-10 years of management experience).
• Intermediate knowledge of Bank operations, products, and services; related state and federal laws and regulations; Bank operational policies and procedures.
• Excellent organizational and time management skills; intermediate computer skills; exceptional verbal, written, and interpersonal communication skills; ability to delegate tasks and train staff.
• Ability to work independently and as part of a team; ability to work in a customer relations environment; ability to exercise self-control and diplomacy in customer and employee relations; ability to make decisions and judgments.