Branch Manager II
Location: Moses Lake, WA - E. Broadway Ave - Retail shop
About the role
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
Responsibilities
- Oversee daily store operations to achieve or advance sales and margin goals by promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses.
- Foster facility and staff alignment to safety and regulatory standards, empowering team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency.
- Provide professional customer service for all internal and external customers and handle call-in product, pricing, and technical inquiries.
- Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
- Ensure accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
- Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
- Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
- Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
- Conduct periodic performance reviews for branch associates.
- Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.
Requirements
- 2+ years of management experience in a customer-facing environment.
- Background in supporting and leading teams within a retail or industrial distribution environment.
- Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
- Proficient computer skills and an interest in learning new digital tools.
- Ability to navigate multiple priorities concurrently.
- Self-motivated with a focus on contributing to the overall team's success.
- Excellent verbal and written communication skills to effectively act as a bridge between staff and management.
Preferred Qualifications
- A track record of meaningful contributions in the welding, gas, or safety industry.
- 3+ years of experience in a role focused on nurturing team growth and operational efficiency.
- 5+ years of experience in sales with a track record of meaningful contributions.
- Experience with inventory cultivation and vendor relationship management.
Benefits
- Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- 14-week paid childbirth benefit to support growing families.
- 401(k) Retirement Plan with company match.
- Tuition Assistance and discounted college tuition for eligible employees’ dependents.
- Paid Holidays, Vacation, and Sick time.
- Floating holidays, jury duty, and funeral/bereavement leave.
- Employee Assistance Program (EAP).
- Pre-tax commuter transportation benefit.
- Airgas Scholarship Program for dependent children.
Pay
$80,168 - $87,000 Salary + Bonus opportunities
Schedule
Monday - Friday, Daytime hours
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas associates are empowered to share ideas, take initiative, and make decisions.