Branch Manager (Experienced & Trainees)

Third Federal is a leading lender of conventional home mortgages operating in 27 states plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, communities, associates, and stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun drives our culture and commitment to the mission. In our nearly 90‑year history we have never had layoffs and maintain one of the lowest annual turnover rates in the industry (6% vs. ~19%). We have been certified as a “Great Place to Work” multiple times and have received numerous workplace awards.

About the role

We are looking for both experienced and aspiring Branch Managers to join our team. This role is ideal for a strong leader seeking better work/life balance, culture, growth, and overall work experience. The successful candidate will thrive in a team‑based environment and demonstrate exemplary customer service. Training will involve rotating through several branches in Northeast Ohio (West, Central, East, and South regions) before a permanent home branch is assigned based on growth, commute, and business needs.

Responsibilities

• Provide leadership, coaching, training, and manage performance of branch staff.
• Ensure branch operational integrity and compliance with all policies and procedures.
• Deliver consistent, high‑quality customer service to internal and external customers, meeting or exceeding established standards.
• Motivate team members to exceed customer satisfaction expectations and embody Third Federal’s values.
• Participate in branch functions and community activities to promote the bank’s image and growth.
• Communicate and implement changes to policies and procedures.
• Perform other duties as assigned or requested.

Requirements

• High school diploma or equivalent; college degree preferred.
• 3+ years of recent experience managing a retail team (banking preferred).
• Excellent verbal and written communication skills.
• Ability to coach, mentor, and develop associates.
• Proven track record in meeting multiple objectives and deadlines.
• Strong PC skills, including Microsoft Word and Excel.
• Recent experience taking Home Equity Line/Loan applications preferred.
• Recent experience taking conventional Mortgage Loan applications (purchase, construction/perm, refinance) preferred.

Benefits

• Competitive compensation packages.
• Medical, dental, vision, and more.
• 401(k) match.
• 11 bank holidays plus vacation and sick time.
• Stock ownership allocation.
• Exceptional culture and value system.
• Strong work/life balance.
• Growth opportunities.
• Mortgage Discount Program.
• Education Reimbursement Program.

Pay

Our anticipated pay range for this position is $60,000.00 – $80,000.00 annually. The listed range is based on market data, role responsibilities, and required skills; individual compensation will be determined by qualifications, experience, and other relevant factors.