Branch Manager Cibolo

This position, within PNC's Retail Branch Banking Network, is based in Cibolo, Texas at the Cibolo branch. Bilingual Spanish preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the Role

Manages and leads priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.

Leads and coaches a high-performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences.

Responsibilities

• Through discovery conversations (both proactive and reactive), identifies and implements client solutions and collaborates with internal business partners as appropriate.
• Effectively executes contact management strategy using available tools and resources, including routine outbound phone calls and in-person meetings.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.
• Drives business banking results primarily through business development, outside branch calling efforts, and community involvement activities.
• Demonstrates foundational understanding of balance sheet and income statement.
• Leads, coaches, and executes a proactive and differentiated client experience, guiding the team to engage customers in technology-enabled interactions with advice-oriented consultation that improves client financial well-being.
• Ensures effective problem resolution, making banking easy for customers and delivering a seamless experience in an omni-channel environment.
• Builds a high-performing team through attraction, on-boarding, coaching, and development of branch team members, prioritizing talent development.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk through sound decision-making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assesses and effectively manages all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
• As a manager, expected to:
  • Cultivate diverse teams and inclusive workplaces to expand thinking.
  • Role model PNC values with transparency and courage.
  • Drive change and innovation that transforms the business.
  • Take personal ownership to deliver results and empower others in decision-making.
  • Raise the bar with every talent decision and guide the achievement of all employees and customers.

Qualifications

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.
• Work Experience: Typically requires a university/college degree with 3+ years of industry-relevant experience. In an operations or production environment, 2 years of previous managerial experience is typically required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree.
• Certifications/Licenses: No required certifications. Position requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Language: Spanish-speaking preferred.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.